Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Lucy Jewelry stands behind the quality of every product we sell, if you change your mind in 14 days after receipt, just return the item(s) and we’ll issue full refund for you. Please refer to Return Steps for more information.

Order Cancellations

Orders that you submit online are processed after your successful payment. After then it may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items].  These items are not eligible for return, refund or exchange.

Item Manufacturing Defect

If the received item is found to be manufacturing defect, please feel free to contact us to apply for return. We’ll evaluate if the item has manufacturing defect.

Please note:
We will not accept any return goods in which the goods were damaged during usage or your incorrect action.
Please be advised that the natural impurities is not defect, it’s one of the characters of natural gemstones.

Item Not As Described

In this case, item received is found to be not the same as the parameter described in parameter list or detailed description.

First, please let us know which parameter is not as described.

Please note:
* Due to photo technology problems and the lighting, there might be color difference of your display screen.

* ltem images might be enlarged for detail, as the weight is the main factor of the cost, generally the size of silver products are smaller than fashion jewelry. Please double-check the actual size information with us if you have any doubt/concern.

Shipping

To initiate a return, please email us at [email protected]

We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us directly.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned or repayment to the original method of payment used to pay for the item.

Non-Refundable Cases

The following case is not applicable for refund:

The item, include but not limited to stone or metal is damaged by misuse, mishandling, or poor maintenance.

Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of gemstone & silver jewelry. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.

Return Steps

When you apply for a refund or return, please contact our customer service at the first time, the time you contact us should be within 60 days from receipt , the email should include the following:

Subject: [Order Number] Refund Application

Content: Reason for return. Please also attach a photo or video of the product you would like to return.

Please make sure the item will be returned as it was. If you do not have the original product packaging, please use a firm box with padding to return the item.
After we check and confirm the information, our finance team will issue refund for you in 3 working days.