Shipping and Delivery

Overview
We will begin to process your order after you placing it as soon as possible. The process will take two stages. We pick and pack goods, then deliver the packages to express or transport company, this usually takes 1 or 2 days. And then, the goods are transported and delivered to you, the time depends on your location and the shipping method you choose. Minimum order amount is 2 pieces/pairs per product. There is no minimum order value. Free shipping is available for orders over $300. About shipping methods available for your country, please contact us at info@lucyjewelry.com

Processing Time
The period of time from you submit the orders to the orders are handed over to express or transport company. Since wholesale orders usually contain different categories’ products in different quantity, in order to ensure orders’ quantity accuracy and safe packing, pick and pack the orders takes time, we will ship the goods out in 1 to 3 business days after you place the order. If you place order on the weekend, we will process it on the next business day.
Occasionally, situations like temporary stock out or receive too many orders in a short time, may slow down the processing speed. Big order usually contains more products, it may takes 2 to 4 business days to process (pick up, check and pack).

Shipping Methods
We ship all goods through international express like FedEx/DHL/UPS/EMS to most countries of the world. We can ship to most countries in North America, South America, Western Europe, Oceania, Eastern Asia, and South-east Asia. If you have doubts, you can contact us at info@lucyjewelry.com to confirm shipping information before submitting your order. When your order is shipped, we will send you a notification email, you can find a tracking number in the email, which can be used to track your order state online.

Shipping Time
Different shipping companies will take different shipping times. Generally, express delivery takes 3-7 days globally, and EMS takes 10-20 days. But some factors may cause delays on international shipping, like weather, traffic control, duties, taxes and custom service. Most of these factors are out of our control.